ENES
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After purchase

Eligibility confirmation

Payment confirms purchase of a Core or Growth plan for business or professional purposes. It does not start the operating cadence, issue entitlement, or approve unsupported technology. Dicho confirms eligibility after checkout. Recurring work begins only after eligibility confirmation and required access and inputs.
Start Assessment

Eligibility review is included. Material stabilization is not.

Workflow

Purchase to operating cadence

  1. 01

    Purchase

    Customer completes checkout for one Core or Growth plan. First month is charged at checkout. Checkout does not auto-issue Enterprise and does not promise unsupported technology.

  2. 02

    Eligibility confirmation

    Dicho confirms basic eligibility within 5 business days of the first successful charge, or within 10 business days if access or inputs are still outstanding. Eligibility review is included. Material stabilization is not.

  3. 03

    Access and inputs

    Customer supplies accounts, assets, source material, priorities, and a named approver.

  4. 04

    Baseline

    Dicho creates the current-state baseline for the subscribed service.

  5. 05

    First priority plan

    Dicho documents the first managed priority plan and the approval, communication, and third-party-cost boundaries.

  6. 06

    Operating cadence

    Recurring work begins only after eligibility is confirmed and required access and inputs are received.

If the plan does not fit

Unsuitable-plan path

Follow this order. Do not invent a fourth commercial outcome.

  1. 01 Re-scope

    Move the customer to the correct Core or Growth plan. Charge or credit the price difference.

  2. 02 90-day credit

    Hold the first-period fee as a 90-day credit toward required stabilization, foundation, or source-capture work. Do not start the recurring envelope until that project is complete or waived in writing.

  3. 03 Refund

    If Dicho cannot deliver the purchased entitlement and the customer declines re-scope, cancel and refund the unused first period, provided work beyond eligibility review has not begun.

Controls

What this workflow forbids

  • Do not silently fulfill a narrower plan while charging for the purchased plan, except by written customer agreement.
  • Do not treat eligibility review as a hidden first-month rebuild, migration, or brand-foundation engagement.
  • Do not start the operating cadence before eligibility confirmation.